信息时代，知识成为世界经济发展的动力。本书从多方面入手，讲述信息时代的到来如何改变了商业运营模式；信息技术系统如何支持着信息处理。通篇流畅的文字，生动的讲解，详实的案例，透彻的分析，将读者带入一个变幻莫测的信息世界。今天，信息已成为企业成功的关键因素，全面准确地掌握信息是企业致胜的必备条件。通过阅读本书，您定会领略到信息的魅力，知识的重要，踏上成功之路。

CHAPTER 1　THE INFORMATION AGE IN WHICH YOU LIVE
CHANGING THE FACE BUSINESE
THE MANAGMENT INFORMATION SVSTEMS CHALLENGE
CHARACTERISTICS OF TODAY'S NEW BUSINESS
INFORMATION TECHNOLOGY: ITS ROLE IN THE NEW BUSINESS
INFORMATION: A NEW KEY BUSINESS RESOURCE
KNOWLEDGE WORKERS: INFORMATION AND TECHNOLOGY USERS
CHAPTER 2　INFORMATION TECHNOLOGY SYSTEMS
SUPPORTING INFORMATION PROCESSING
AN ORGANIZATION
INFORMATION IN AN ORGANIZATION
TRANSACTION PROCESSING AND CUSTOMER INTEGRATED SYS TEMS
MANAGEMENT INFORMATION SYSTEMS
WORKGROUP SUPPORT SVSTEMS
DECISION SUPPORT SVSTEMS AND ARTIFICIAL INTELLIGENCE
EXECUTIVE INFORMATION SVSTEMS
INTER ORGANIZATIONAL SYSTEMS
SOME FINAL THOUGHTS ABOUT IT SVSTEMS IN ORGANIZATIONS
CHAPTER 3　STRATEGIC AND COMPETITIVE OPPORTUNITIES
USING IT TO GENERATE ORGANIZATIONAL HOR SEPOWER
CREATING VISION FOR A NEW WAY TO DO BUSINESS
INTRODUCTION
ORGANIZATIONAL HORSEPOWER: FORCE AND SPEED COMBINED
QUALITY: YOUR COMPETITIVE FOUNDATION
THE JUST-IN -TIME APPROACH: NO PRODUCT BEFOREITS TIME
TEAMS IN AN ORGANIZATION: MORE THAN JUST DEPARTMENTS
THE INFORMATION PARTNERSHIP: LEARNING TO SHARE
TIMELESS AND LOCATIONLESS OPERATIONS: ANYWHERE, 24HOURS ADAY
THE TRANSNATIONAL FIRM: EVERYWHERE YOU WANT TO BE
THE VIRTUAL ORGANIZATION: BECOMING BIGGER THAN YOU ARE
THE LEARNING ORGANIZATION: THE ORGANIZATION THAT NEVER STOPS LEARNING
SELECTING AND ADOPTING ORGANIZATIONAL HORSEPOWER STRATEGIES: HOW INFORMATION TECHNOLOGY ENABLES ORGANIZATIONAL TRANSFOR MATION
CHAPTER 4　DATABASES AND DATA WAREHOUSES
A GOLD MINE OF INFORMATION
INFORMATION IN AN ORGANIZATION REVISITED
THE DATABASE AND DATABASE MANAGEMENT SYSTEM ENVIRONMENT
THE RELATIONAL DATABASE MODEL
THE OBJECT-ORIENTED DATABASE MODEL
KNOWLEDGE WORKER COMPUTING AND DEVELOPING YOUR OWN DATABASE
DATA WAREHOUSING AND DATA MINING: PROSPECTING FOR GOLD IN INFORMATION
MANAGING THE INFORMATION RESOURCE IN AN ORGANIZATION
CHAPTER 5　DECISION SUPPORT AND ARTIFICIAL INTELLIGENCE
BRAINPOWER FOR YOUR BUSINESS
DECISIONS,DECISIONS,DECISIONS
DECISION SUPPORT SYSTEMS
GROUP DECISION SUPPORT SYSTEMS: IT POWER FOR TEAM MEETINGS
GEOGRAPHIC INFORMATION SYSTEMS: WORDS AND PICTURES
ARTIFICIAL INTELLIGENCE: WHERE NO MACHINE HAS GONE BEFORE
EXPERT SYSTEMS: POLLOWING THE RULES
NEURAL NETWORKS: THEY LEARN BY EXAMPLE
GENETIC ALGORITHMS: IT'S A MATTER OF BREEDING
INTELLIGENT AGENTS: TIRELESS ASSISTANTS
'COMBINING IT BRAINPOWER SYSTEMS: ATTACKING THE PROBLEM ON MULTIPLE FRONTS
CHAPTER 6　NETWORKS
TECHNOLOGLES FOR ELECTRONIC VOMMERCE
USING NETWORKS TO ELIMINATE PAPER IN THE PULP AND PAPER INDUSTRY
CLIENT/SERVER: THE EMERGING BLUEPRINT FOR METWORKS
NETWORK-ENABLING TECHNOLOGIES AND CONCEPTS
ELECTRONIC COMMERCE: PERFORMING NETWORK-ENABLED BUSINESS
NETWORK PERFECT SERVICE: RANCE, REACH, AND RESPONSIVENESS
CHAPTER 7　EMERGING TECHNOLOGIES
INNOVATIONS FOR TOMORROW
HOLLYWOOD GOES HIGH TECH TO CREATE SENSATION ON THE SCREEN
EMERGING TECHNOLOGIES FOR ALL THE SENSES
THE INTERNET EXPLOSION: EMERGING ALL AROUND YOU
THE WIRELESS REVOLUTION: VIRTUAL CONNECTIVITY
EMERGING TECHNOLOGIES FOR YOUR PERSONAL LIFE
CHAPTER 8　PLANNING FOR IT SYSTEMS
KNOWING WHERE YOU'RE GOING
ALINGING ORGANIZATIONAL GOALS AND INFORMATION TECHNOLOGY: ISN'T IT TOO LATE
IDENITFYING SPECIFIC PROCESSES: BUILDING BETTER PROCESSES WITH INFORMATTION TECHNOLOGY
IDENTIFYING SPECIFIC INFORMATION: GETTING PEOPLE WHAT THEY NEED, WHEN THEY NEED IT
EVALUATNG INFORMATION TECHNOLOGY SYSTEMS: SELECTING FROM THE POSSIBILITIES
CONTINGENCY PLANNING: PLANNING FOR WHAT YOU CAN'T LIVE WITHOUT
THE INFORMATION TECHNOLOGY SYSTEMS PLAN: PUTTING IT ALL TOGETHER
CHAPTER 9　DEVELOPING IT SYSTEMS
BRINGING IT SYSTEMS TO LIFE
PROGRAMMERS GET ONE SLICE OF PIZZA FOR EVERY NINE LINES OF CODE
SVSTEMS DEVELOPMENT IS A QUESTION-AND -ANSWER SESSION
INSOURCING AND THE TRADITIONAL SYSTEMS DEVELOPMENT LIFE CYCLE
SELFSOURCING AND PROTOTYPING: EMPOVERING KNOWLEDGE WORKERS TO DEVELOP THEIR OWN SYSTEMS
OUTSOURCING: GOING OUTSIDE FOR TECHNOLOGY AND SYSTEMS DEVELOPMENT
OTHER TOOLS AND METHODS FOR SUPPORTING THE SYSTEMS DEVELOPMENT PROCESS
CHAPTER 10　MANAGING IT SYSTEMS
STAYING ON TRACK
TO WHOM DO DOCTORS GO FOR HELP
MANAGING INFORMATION
MANAGING INFORMATION TECHNOLOGY
MANAGING KNOWLEDGE WORKERS
CHAPTER 11　PREPARING FOR THE FUTURE
IT'S YOUR WORLD
THE BUSINESS OF THE FUTURE THE CYBER CORPORATION
THE BUSINESS OF THE FUTURE THECYBER CORPORATION
THE BUSINESS ENVIRONMENT OF TOMORROW
THE KNOWLEDGE WORKER OF TOMORROW
INFORMATION TECHNOLOGY OF TOMORROW
SOME FINAL THOUGHTS AS YOU PREPARE FOR THE FUTURE
REAL HOT GROUP PROJECTS
APPENDIX A　
APPENDIX B
APPENDIX C
NOTES
GLOSSARY
INDEX