本书阐述了如何成功管理一个项目，并包含了CompTIA Project+考试的相关知识。本书论述了IT项目管理从开始到结束的整个过程，涉及启动项目、选择优秀团队成员、与管理层合作、建立沟通、制定切实可行的时间表、跟踪预算和结束项目的成功方法，并包括保证项目按时交付并在预算之内的关键策略。

本书阐述了如何成功管理一个项目，并包含了CompTIA Project+考试的相关知识。书中论述了IT项目管理从开始到结束的整个过程，涉及启动项目、选择优秀团队成员、与管理层合作、建立沟通、制定切实可行的时间表、跟踪预算和结束项目的成功方法，并包括保证项目按时交付并在预算之内的关键策略。
本书内容
定义项目目标并建立项目章程。
建立一个可行的计划并创建优先级列表。
确定策略并获得管理层认可。
管理项目范围并确定项目预算。
建立项目计划。
组织并领导项目团队。
跟踪项目进展并计算成本绩效指标（CPI）。
调整项目计划。
执行持续质量管理。
完成项目并评估成果。
CD中包含如下内容：
CompTIA Project+考试模拟题。
作者的项目管理培训视频。
项目管理工作表和模板。

计算机\软件工程

本书阐述了如何成功管理一个项目，并包含了CompTIA Project+考试的相关知识。本书论述了IT项目管理从开始到结束的整个过程，涉及启动项目、选择优秀团队成员、与管理层合作、建立沟通、制定切实可行的时间表、跟踪预算和结束项目的成功方法，并包括保证项目按时交付并在预算之内的关键策略。
本书内容：
●定义项目目标并建立项目章程。
●建立一个可行的计划并创建优先级列表。
●确定策略并获得管理层认可。
●管理项目范围并确定项目预算。
●建立项目计划。
●组织并领导项目团队。
●跟踪项目进展并计算成本绩效指标（CPI）。
●调整项目计划。
●执行持续质量管理。
●完成项目并评估成果。
CD中包含如下内容：
 CompTIA Project+考试模拟题。
 作者的项目管理培训视频。
 项目管理工作表和模板。

（美）Joseph Phillips 著：Joseph Phillips 曾获得PMP、CompTIA Project+认证，是Project Seminars（一家PMI注册教育提供商）的教育主管。他曾经为科技、制药、制造、建筑等行业的项目提供管理和咨询服务。作为一位经验丰富的项目管理顾问，他为各种企业和机构创建项目办公室、成熟度模型和最佳实践的标准化。作为成人教育的领路人，他教授企业如何成功地推行项目管理方法、IT项目管理、风险管理等。同时，他还任教于哥伦比亚学院、芝加哥大学、印第安纳大学。他是一名认证讲师，曾辅导了10 000多名专业技术人员。他出版了30多本有关科技、职业生涯和项目管理方面的专著。

Introduction . . . . . . . . . . .. . . . . . v
Acknowledgments . . . . . . . . . . . .. . . . . . . . . . . vii
1 Initiating the Project　 . . . . . . . . . . . . . . . . . . 1
Defining the Project Management Life Cycle　. . . . .. . . . 2
Initiating the Project . . . . . . . . . . . . . .. . . . . . . . . 4
Planning the Project　. . . . . . . . . . . . . . . . . . . 4
Executing the Project　. . . . . . . . . . . . . . . . . . . . . . . 6
Monitoring and Controlling the Project　. . . . . . . . . . . . . . . . . .6
Closing the Project　. . . . . . . . . . . . . . . . . . . . 7
Gathering Project Information　. . . . . . . . . . . . . . . . . . . . . . 8
Establishing the Project Requirements　. . . . . . . . . . . . . . . . . . . 8
Possessing Multiple Personas　. . . . . . . . . . . . . . . . . 14
No Other Choices . . . . . . . . . . . . . . . . . . . . 17
Interviewing Management　. . . . . . . . . . . . . . . . . . . 17
Interviewing the Stakeholders　. . . . . . . . . . . . . . . . . . . . 20
Identifying the Project Needs　. . . . . . . . . .. . . . . . 23
Creating Reasonable Expectations　. . . . . .　. . . . . 24
Creating the Project Charter . . . . . . . . . . . . . . . . . 24
Project Charter Elements　. . . . . . . . . . . . . . . . . . . . 25
Finding the Completion Date　. . . . . . . . . . . . . . . 29
Initiating Processes and the CompTIA Project+ Exam　. . . . . . . 31
Q&A　　Chapter Quiz　. . . . . . . . . . . .　. . . . . . . .. . 38
Chapter Exercises　. . . . . . . . . . . . . . . . . . . 41
Quiz Answers　. . . . . . . . . . . . . . . . . . . 44
Exercise Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 46
2 Planning the Project . . . . . . . . . . . . . . . . . . . 49
How to Plan　. . . . . . . . . . . . . . . . . . . . . . . . . 50
Defining the Business Need　. . . . . . . . . .. . . 53
Creating a Feasibility Study　. . . . . . . . .. . . . 56
Creating the Business Case　. . . . . . . . . .. . . . 63
Writing the Project Scope Statement　. . . . .. 65
Establishing Project Priority　 . . . . . . . .. . . . . . . . . . . 68
Obtaining Budget Dollars　. . . . . . . . . . .. . . 72
Creating an Approach　. . . . . . . . . . . . .. . . . . . . . . . . 76
Create a Milestone List　. . . . . . . . . . .. . . . . . 77
Manage the Planning　. . . . . . . . . . . . . . . . . . . . . 80
Contingency Plans　. . . . . . . . . . . . . .. . . . . . 80
Planning Processes and the CompTIA Project+ Exam　. . . . . . . 82
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . . 88
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . . 91
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . . 93
Exercise Solutions . . . . . . . . . . . . . .. . . . . . . 95
3 Working with Management . . . . . . . . . . . . . .　. . 99
Defining the Organizational Structure . . . . .. . . . . . .　100
Working in a Functional Organization　. . . . . 100
Working in a Matrix Organization　. . . . . . ..　101
Working in a Projectized Organization . . . . . 102
Presenting the Project to Management　. . . . .. . . . . .　103
Start at the End　. . . . . . . . . . . . . . .. . . . . . .　103
The WIIFM Principle　. . . . . . . . . . . . .. . . .　104
Tailor the Presentation　. . . . . . . . . . .. . . . . .　105
Role of a Salesperson　. . . . . . . . . . . .. . . . . .　107
Defining Management’s Role　. . . . . . . . . .. . . . . . . .　108
How Projects Get Initiated　. . . . . . . . . .. . . .　109
Management Theories　. . . . . . . . . . . . .. . . .　114
Delegate Duties　. . . . . . . . . . . . . . .. . . . . . .　116
Focusing on the Results　. . . . . . . . . . .. . . . .　118
Inventing a Project Kickoff　. . . . . . . . .. . . . . . . . . . .　120
Set the Stage　. . . . . . . . . . . . . . . .. . . . . . . . .　120
How Management Fits In　 . . . . . . . . . . .. . .　121
Defining the Purpose　. . . . . . . . . . . . .. . . . .　122
Creating Management Alliances　. . . . . . . .. . . . . . . .　123
Working Together　. . . . . . . . . . . . . . .. . . . .　123
Following Organizational Governance　. . . . . . . . . . . .124
Dealing with Challenging Bosses　. . . . . . .. .　126
Working with Good Bosses　. . . . . . . . . . .. .　128
Management and the CompTIA Project+ Exam . . . . . . . . . . . .　128
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　135
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　138
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　145
Exercise Solutions . . . . . . . . . . . . . .. . . . . . .　146
4 Managing the Project Scope　 . . . . . . . . . . . . 151
Creating the Project Scope . . . . . . . . . .. . . . . . . . . . .　152
Gathering Requirements Through Communications　. . . . . . . .　153
Writing the Project Scope Statement　. . . . ..　155
Defining the Work Breakdown Structure　. . . .. . . . .　157
Working with a WBS　. . . . . . . . . . . . . .. . . .　158
Coordinating WBS Components　. . . . . . . . . . . . . . .159
Defining a WBS Approach　. . . . . . . . . . .. . .　161
The Mechanics of Creating a WBS . . . . . . . . 162
Why You Need a WBS . . . . . . . . . . . . . .. . .　163
Creating a WBS Dictionary　. . . . . . . . . .. . .　164
Obtaining Stakeholder Approval　. . . . . . . .. . . . . . . .　165
Presenting to the Project Sponsor　. . . . . .. . .　166
Presenting to Key Stakeholders　. . . . . . . .. . .　166
Scope Management and the CompTIA Project+ Exam . . . . . . .　168
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　174
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　177
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　182
Exercise Solutions . . . . . . . . . . . . . .. . . . . . .　183
5 Creating the Budget . . . . . . . . . . . . ..　189
Budget Basics . . . . . . . . . . . . . . . . .. . . . . . . .　190
Determine the Estimate Type . . . . . . . . . .. .　193
Implementing Bottom-Up Cost Estimates . . . . .. . . .　194
Allowance for Change . . . . . . . . . . . . .. . . . .　198
Creating a PERT Estimate　. . . . . . . . . . .. . .　201
Using Top-Down Estimating　. . . . . . . . . .. . . . . . . .　202
Using Analogous Estimating . . . . . . . . . .. . .　203
Using Parametric Modeling　. . . . . . . . . .. . .　203
Budget at Completion　. . . . . . . . . . . . .. . . . . . . . . . .　204
Zero-Based Budgeting　. . . . . . . . . . . . .. . . . . . . . . . .　205
Determining Project Expenses　. . . . . . . . .. . . . . . . . .　206
The Cost of Goods　. . . . . . . . . . . . . .. . . . . .　207
Outsourcing　. . . . . . . . . . . . . . . . .. . . . . . . .　210
Estimating Work Hours　. . . . . . . . . . . .. . . .　211
Tracking Budgetary Expenses　. . . . . . . . .. . . . . . . . .　213
Runaway Projects　. . . . . . . . . . . . . . .. . . . . .　214
Keeping Track of Expenses　. . . . . . . . . .. . . .　215
Project Budgets and the CompTIA Project+ Exam . . . . . . . . . .　218
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　223
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　226
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　230
Exercise Solutions . . . . . . . . . . . . . .. . . . . . .　231
6 Building the Project Plan　. . . . . . . . .. .　235
Building the Project Plans　. . . . . . . . . .. . . . . . . . . . .　236
Project Plan Documents　. . . . . . . . . . . .. . . .　237
Creating the Project Scope Management Plan　. . . . . . . . . . . . .　240
Defining the Project Schedule Management Plan　. . . . . . . . . . .　243
Building the Network Diagram　. . . . . . . . ..　252
Analyzing the Project Network Diagram　. . . . . . . . . . . . . .254
Creating the Project Cost Management Plan　. . . . . . . . . . . . . .　258
Planning for Project Quality . . . . . . . . .. . . .　260
Preparing for Managing a Project Team　. . . . . . . . . . . 262
Writing the Project Communications Management Plan　. . . . .　264
Planning for Project Risk Management　. . . . . . . . . . . 265
Building the Project Procurement Management Plan　. . . . . . . .　271
Planning and the CompTIA Project+ Exam　. . . . . . . . . . . . . . .　277
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　285
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　288
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　291
Exercise Solutions . . . . . . . . . . . . . .. . . . . . .　293
7 Organizing a Project Team　. . . . . . . . . . . . . . . . 295
Assessing Internal Skills　. . . . . . . . . .. . . . . . . . . . . . .　296
Identifying Resource Requirements　. . . . . ..　297
Experience Is the Best Barometer　. . . . . . .. .　297
Résumés and Skill Assessments　. . . . . . . .. . .　298
Create a Roles and Responsibilities Matrix　. . 299
Learning Is Hard Work　. . . . . . . . . . . .. . . .　300
Creating a Team　. . . . . . . . . . . . . . .. . . . . . . . . . . . .　301
Defining Project Manager Power　. . . . . . . ..　301
Hello! My Name Is . . . . . . . . . . . . . . .. . . . .　302
Where Do You Live 　. . . . . . . . . . . . . .. . . .　304
Building Relationships　. . . . . . . . . . . .. . . . .　305
Interviewing Potential Team Members　. . . . .. . . . . .　306
Why You Need Interviews　. . . . . . . . . . .. . .　306
How to Interview　. . . . . . . . . . . . . . .. . . . . .　307
Managing Team Issues　. . . . . . . . . . . . .. . . . . . . . . .　309
Dealing with Team Disagreements　. . . . . . ..　310
Phases of Team Development . . . . . . . . . .. .　311
Project Management Is Not a Democracy　. . . . . . . . . . . . . . . .　312
Dealing with Personalities　 . . . . . . . . .. . . . .　314
Use Experience　. . . . . . . . . . . . . . . .. . . . . . .　315
Disciplining Team Members　. . . . . . . . . .. .　316
Using External Resources . . . . . . . . . . .. . . . . . . . . . .　317
Finding an Excellent IT Vendor　. . . . . . . .. .　318
Interviewing the Vendor . . . . . . . . . . . .. . . .　320
Organizing a Project Team and the CompTIA
Project+ Exam . . . . . . . . . . . . . . . . .. . . .　322
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　328
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　331
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　333
Exercise Solutions . . . . . . . . . . . . . .. . . . . . .　334
8 Managing Teams . . . . . . . . . . . . . . .. .　337
Leading the Team　. . . . . . . . . . . . . . .. . . . . . . . . . . .　338
Establishing the Project Authority　. . . . . .. . . . . . . . .　339
Mechanics of Leading a Team　. . . . . . . . .. . . . . . . . .　340
Decision Making　. . . . . . . . . . . . . . .. . . . . .　341
Working with Team Members　. . . . . . . . . ..　342
Team Meetings　. . . . . . . . . . . . . . . .. . . . . . . . . . . . .　344
Meeting Frequency . . . . . . . . . . . . . . .. . . . .　344
Meeting Purpose　 . . . . . . . . . . . . . . .. . . . . .　345
Using a Meeting Coordinator . . . . . . . . . .. .　345
Meeting Minutes　. . . . . . . . . . . . . . .. . . . . .　346
Maintaining Team Leadership　. . . . . . . . .. . . . . . . . .　346
Background and Experience　. . . . . . . . . .. . .　347
Working Toward the Finish　. . . . . . . . . .. . . . . . . . .　348
Commitment from the Project Team’s Managers　. . . . . . . . . . .　349
Project Completion and Team Members’ Growth　. . . . . . . . . .　350
Motivating the Team . . . . . . . . . . . . . .. . . . . . . . . . .　351
Understanding Motivation　. . . . . . . . . . .. . .　351
What Team Members Need　. . . . . . . . . . . ..　353
Theorizing on Management and Leadership　. . . . . . . . . . . . . . .　355
Managing a Project Team and the CompTIA Project+ Exam　. . . .　356
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　362
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　365
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　370
Exercise Solutions . . . . . . . . . . . . . .. . . . . . .　371
9 Implementing the Project Plan　. . . . . . . . . . . . . 375
Reviewing Assignments with the Project Team　.. . . .　376
Focus on the Work　. . . . . . . . . . . . . .. . . . . . . . . . . .　377
Hosting a Project Status Meeting . . . . . . .. . . . . . . . .　378
Tracking Progress　. . . . . . . . . . . . . .. . . . . . . . . . . . .　381
Creating a Reporting Process　. . . . . . . . .. . .　381
Status Collecting Tools . . . . . . . . . . . .. . . . .　385
Tracking Financial Obligations　. . . . . . . .. . . . . . . . .　386
Tracking Actual Costs　. . . . . . . . . . . .. . . . .　387
Determining Earned Value　. . . . . . . . . . .. . .　388
Controlling Finances　. . . . . . . . . . . . .. . . . .　389
Calculating the Cost Performance Index . . . . . . . . . . . 391
Calculating the Scheduled Performance Index　. . . . . . . . . . . . .　392
Predicting Project Performance　 . . . . . . .. . .　393
Calculating the To-Complete Performance Index . . . . . . . . . . .　393
Executing the Project and the CompTIA Project+ Exam　. . . . .　395
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　402
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　405
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　407
Exercise Solutions . . . . . . . . . . . . . .. . . . . . .　408
10　 Revising the Project Plan　. . . . . . . .. . .　411
Defining the Need for Revision　. . . . . . . .. . . . . . . . .　412
Establishing Change Control　. . . . . . . . .. . . . . . . . . .　413
Impacts of Change　. . . . . . . . . . . . . .. . . . . .　414
Project Change Request　. . . . . . . . . . . .. . . .　416
Change Impact Statement　. . . . . . . . . . .. . .　419
Internal Project Trouble　. . . . . . . . . . .. . . . .　421
Implementing Project Changes　. . . . . . . . .. . . . . . . .　422
Changes from Internal Forces　. . . . . . . . .. . .　423
Changes from External Forces　. . . . . . . . .. .　424
Negotiate for Tiered Structures　 . . . . . . .. . .　425
Extension of Time for Delivery　 . . . . . . .. . .　425
Issue Management Meetings　. . . . . . . . . .. . . . . . . . .　426
Delaying a Project　. . . . . . . . . . . . . . . . . . .　427
Coping with Vendor Delays　. . . . . . . . . .. . .　428
Rebuilding Management Support . . . . . . . . . 428
Focus and Refocus　. . . . . . . . . . . . . .. . . . . .　430
Renewal of Commitment　. . . . . . . . . . . .. . .　430
Revising the Project and the CompTIA Project+ Exam　. . . . . .　431
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　438
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　441
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　445
Exercise Solutions . . . . . . . . . . . . . . . . . . . . . .　446
11　 Enforcing Quality　 . . . . . . . . . ... . . . . .　449
Defining Quality　. . . . . . . . . . . . . . .. . . . . . . . . . . . .　450
Quality of the Deliverables　. . . . . . . . .. . . . . . . . . . .　451
Producing a Service　. . . . . . . . . . . . .. . . . . .　451
Producing Goods　. . . . . . . . . . . . . . .. . . . . .　454
Quality vs. Grade　. . . . . . . . . . . . . .. . . . . . .　455
Quality of the Process　. . . . . . . . . . . .. . . . . . . . . . . .　456
Managing the Quality　 . . . . . . . . . . . .. . . . .　457
Project Information Center　. . . . . . . . . .. . .　459
Web Solutions　. . . . . . . . . . . . . . . .. . . . . . .　459
Software Solutions　. . . . . . . . . . . . . .. . . . . .　460
Quality Management as a Process　. . . . . . .. . . . . . . .　460
Quality Phases of Project Management . . . . . . . . . . . . 461
Ensuring Quality Throughout the Project　. . .. . . . . .　462
Planning for Quality . . . . . . . . . . . . .. . . . . .　463
Traditional Quality Assurance　. . . . . . . .. . .　465
Traditional Quality Control　. . . . . . . . .. . . .　466
Implementing Quality Control . . . . . . . . .. .　467
Analyzing Quality . . . . . . . . . . . . . . .. . . . . .　469
Total Quality Management　. . . . . . . . . . .. .　471
Creating a Strategy for Quality　. . . . . . .. . . . . . . . . .　472
Revisiting the Iron Triangle　. . . . . . . . .. . . .　472
Progress Reports　. . . . . . . . . . . . . . .. . . . . . .　474
Quality and the CompTIA Project+ Exam　. . . . . . . . . . . . . . . .　475
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　481
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　484
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　486
Exercise Solutions . . . . . . . . . . . . . .. . . . . . .　487
12　 Completing the Project　 . . . . . . . . .. . .　489
Completing the Final Tasks . . . . . . . . . .. . . . . . . . . .　490
Going the Distance . . . . . . . . . . . . . .. . . . . .　491
Examine the Critical Path . . . . . . . . . . .. . . .　493
98 Percent Done Is Not Complete　. . . . . . ..　494
The Project Postmortem　. . . . . . . . . . . .. . . . . . . . . .　495
Reviewing for Quality . . . . . . . . . . . . .. . . . .　495
Assessing the Project Deliverables　. . . . . .. . .　495
Examining the Project’s Worth . . . . . . . . .. .　496
Third-Party Review　. . . . . . . . . . . . . .. . . . .　498
Obtaining Final Sign-Off　. . . . . . . . . . .. . . . . . . . . .　498
Using a Project Transition Plan　. . . . . . .. . .　499
Obtaining Client Approval　. . . . . . . . . .. . . .　500
Post-Project Audit　. . . . . . . . . . . . . .. . . . . . . . . . . . .　502
Creating the Final Report　. . . . . . . . . .. . . . . . . . . . .　503
Evaluating Team Members’ Performance　. . . . . . . . . . 503
Declaring Victory　. . . . . . . . . . . . . .. . . . . . . . . . . . .　504
Declaring Failure　. . . . . . . . . . . . . .. . . . . . . . . . . . . .　504
Cheers! Celebrating Victory . . . . . . . . . .. . . . . . . . . .　506
Project Closure and the CompTIA Project+ Exam　. . . . . . . . . .　506
Q&A　　Chapter Quiz　. . . . . . . . . . . . .. . . . . . . . . . .　513
Chapter Exercises　. . . . . . . . . . . . . .. . . . . . .　516
Quiz Answers　. . . . . . . . . . . . . . . . .. . . . . . .　518
Exercise Solutions . . . . . . . . . . . . . .. . . . . . .　519
A IT Project+ Exam Objectives　　. . . . . . . . . . . . . . 521
Response Limits . . . . . . . . . . . . . . . .. . . . . . . . . . . . .　522
1.0 Preproject Setup/Initiating　 . . . . . . .. . . . . . . . . .　523
1.1 Explain the Requirements to Complete
a Preproject Setup　. . . . . . . . . . . . . .. . . .　523
1.2 Identify the Characteristics of a Project ..　523
1.3 Summarize the Steps Required to Validate a Project　. . . . . .　523
1.4 Explain the Components of a Project Charter　 . . . . . . . . . .　524
1.5 Outline the Process Groups of the Project Life Cycle　. . . . .　524
1.6 Explain the Different Types of Organizational Structures　. . . .　524
2.0 Project Planning　. . . . . . . . . . . . .. . . . . . . . . . . .　525
2.1 Prepare a Project Scope Document Based
on an Approved Project Charter . . . . . . . . . . . . . . . 525
2.2 Use a Work Breakdown Structure (WBS) and WBS
Dictionary to Organize Project Planning　. . . . . . . . . . . . . . .　525
2.3 Outline a Process for Managing Changes to the Project　. . .　525

2.4 Develop a Project Schedule Based on WBS, Project Scope,and Resource Requirements　. . . . . . . . . ..　526
2.5 Given a Desired Deliverable, Apply the Appropriate Tool and/or Method to Produce the Appropriate Outcome　. . . . .　526
2.6 Given a Scenario, Interpret the Results of Using the Following Tools and/or Methods　. . . . . . . . . . . 526
2.7 Identify Components of an Internal/External Communication Plan　. . . . . . . . .　526
2.8 Outline the Components of a Risk Management Plan　. . . .　527
2.9 Identify Roles and Resource Requirements Based on WBS and Resource Availability　. . . . . . . . . . . . . 527
2.10 Identify Components of a Quality Management Plan . . . .　527
2.11 Identify Components of a Cost Management Plan　. . . . . .　527
2.12 Explain the Procurement Process in a Given Situation　. . .　528
2.13 Explain the Purpose and Common Components of a Transition Plan　. . . . . . . . .. . . .　528
3.0 Project Execution and Delivery　. . . . . .. . . . . . . .　528
3.1 Coordinate Human Resources to Maximize Performance . . . .　528
3.2 Explain the Importance of a Project Kick-Off Meeting
and Outline the Common Activities Performed During This Meeting　. . . . . . . . .. . .　529
3.3 Recognize the Purpose and Influence of Organizational
Governance on a Project’s Execution　. . . . . . . . . . . 529
3.4 Given a Scenario, Select Which Component(s) of a Project
Plan Is Affected and Select What Action(s) Should Be Taken　. . .　 529
4.0 Change, Control, and Communication　. . . .. . . .　530
4.1 Given a Scenario, Implement Proper Change Management Procedures　. . . . . . . . . ..　530
4.2 Evaluate the Impact of Potential Changes to the Triple Constraint　. .. . . . . . . .. . .　531
4.3 Using the Risk Management Plan, Determine an Appropriate
Response to Potential Risk / Opportunity Events . . . . . . . . .　531
4.4 Given a Scenario, Execute Appropriate Resource Leveling Techniques　. . . . . . . . . . .　531
4.5 Explain the Appropriate Steps to Ensure
Quality of Project Deliverables . . . . . . . . . . . . .　532
4.6 Identify Potential Tools to Use When a Project Deliverable
Is Out of Specification as Defined in the Quality Baseline　. . . .　532
4.7 Given a Scenario, Calculate and Interpret the Results
of Earned Value Measurement (EVM)　. . . . . . . . . . . . . . . . .　532
4.8 Given a Scenario, Manage and Implement Information
Distribution Based on Communications Plan　. . . . . . . . . . .　533
4.9 Recognize the Special Communication Needs of Remote
and/or Indirect Project Team Members　. . . . . . . . . . . . . . . .　533
5.0 Project Closure　. . . . . . . . . . . . . . . . . .　533
5.1 Explain the Importance and Benefits of Formal Project Closure　. .　. . . . .　533
5.2 Identify Circumstances in Which Project/Phase Closure Might
Occur and Identify Steps to Take When Closure Occurs　. . .　534
5.3 Identify the Components and Purpose of Closing Documentation . . . . . . . . . . . .　534
B Working as an Independent Contractor　 . . . . .. . . .　535
Getting (and Keeping) the Deal . . . . . . . . . . . . . . .　536
Making Yourself at Home　. . . . . . . . . . . . . . . . . . .　536
Becoming a Leader　. . . . . . . . . . . . . . . . . . . . . . . .　537
Delivering More Than What You Promise　. . . . . . . . . . .　538
C Critical Exam Information . . . . . .　. . . . . . . .　539
Test-Passing Tips . . . . . . . . . . . . . . . . . .　. . . . . .　540
Days Before the Exam　. . . . . . . . . . . . . . .　540
Practice the Testing Process　. . . . . . . . .. . . .　540
Testing Tips　. . . . . . . . . . . . . . . . .. . . . . . . .　541
Answer Every Question—Once　. . . . . . . . . . 542
Use the Process of Elimination　. . . . . . . .. . .　542
Everything You Must Know　. . . . . . . . . . .. . . . . . . .　543
The 42 Project Management Processes　. . . . .. . . . . .　543
Initiating the Project . . . . . . . . . . . .. . . . . . .　543
Planning the Project　. . . . . . . . . . . . .. . . . . .　543
Executing the Project　. . . . . . . . . . . .. . . . . .　544
Monitoring and Controlling the Project　. . . . 544
Closing the Project　. . . . . . . . . . . . .. . . . . . .　545
EVM Formulas . . . . . . . . . . . . . . . . .. . . . . .　545
Quick Exam Facts　. . . . . . . . . . . . . . .. . . . .　546
A Letter to You　. . . . . . . . . . . .. . . . . . . . . .　552
D About the CD　 . . . . . . . . . . . . . . .. . . . .　555
System Requirements　. . . . . . . . . . . . .. . . . .　556
Installing and Running MasterExam　. . . . . .. . . . . . .　556
MasterExam　. . . . . . . . . . . . . . . . . .. . . . . . .　556
Electronic Book　. . . . . . . . . . . . . . .. . .. . . . .　557
Help　. . . . . . . . . . . . . . . . . . . . . . . . . .　557
Removing Installation(s)　. . . . . . . . . . .. . . . . . . . . . .　557
Technical Support　. . . . . . . . . . . . . .. . . . . . . .　557
LearnKey Technical Support　. . . . . . . . . .. .　557
Glossary　. . . . . . . . . . . . . . . . . . .. . . . . .　559
Index　 . . . . . . . . . . . . . . . . . . . .. . . . . . .　599